Track Your Delivery

We’re Just Excited About Your New Furniture As You!
Enter your Sales Order # or your Phone Number associated to track your delivery

*Scheduled deliveries/service calls will not usually be present until 5pm the day before your delivery on the “Track Your Appointment” widget. Please contact your store of purchase with any pre-delivery questions.

ABC Retailer Delivery Options

Now that you’ve made your purchased from ABC Retailer, you have to get it home!

We offer 3 easy options:

  1. FREE Pick Up from our main warehouse or from a showroom on select smaller items upon request)
  2. In-Box Doorstep Delivery by ABC Retailer's professional delivery service .
  3. Premium In-Home Delivery into your room of choice by ABC Retailer's professional delivery service - assembly and packaging removal included.
HOW DO I PREPARE FOR MY DELIVERY?

Preparing for your delivery:

Have an adult, 18 years of age or older, be present to accept any delivery.
Re-measure to make sure your new furniture will fit in your home.
Clear the room and decide where your new furniture will be placed.
All product arrival dates are tentative and based on manufacturer lead times. If your furniture is not in stock at the time of purchase the delivery date listed on your invoice may vary based on product arrival.

During your delivery: If for any reason you are not completely satisfied with your new furniture or its installation, contact our customer service department prior to the delivery installers leaving your home.

You also have the option to pick up your furniture purchase at our local warehouse, free of charge. You will have the option to select delivery or pick-up at checkout.

HOW DO I PICK UP MY FURNITURE PURCHASE?

Preparing for pickup:

Call our Customer Service Department to confirm that your furniture is ready for pick up.
Re-measure to make sure your new furniture will fit in your home.
Make sure your vehicle is large enough to safely transport your new furniture.
Pack rope and blankets to properly secure your new furniture and ensure its safe ride home.Keep in mind that we cannot assist in the securing of your product.
Any person picking up a purchase must present a copy of the enclosed invoice and a photo ID, and either be listed or authorized on the invoice. If the person picking up is not listed on the invoice, please call our Customer Service Department.
All product arrival dates are tentative and based on manufacturer lead times. If your furniture is not in stock at the time of purchase the pick up date listed on your invoice may vary based on product arrival.

While you’re picking up: Please inspect all of your new furniture at the time of pick-up. If there are any items that do not meet your approval please inform the FWDG team member assisting you.

ONLINE PURCHASES?

Orders place online will have any applicable delivery charges listed at checkout if the option for Delivery is chosen.

Some delivery options available in store are not available for online orders.

TRACKING DELIVERY?
By entering your phone number or invoice number, you can track your delivery or service appointment. Get a better time frame, see which stop number you are on our route, and even see the service team who will be arriving to your home!
HAVE QUESTIONS?

Our goal is to exceed your expectations. If we haven’t, please inform any manager on duty or contact our Customer Service Center either by filling out our contact form or calling 888-225-0776. We will make every effort to satisfy your needs.